Crosspost Privacy Policy

This Privacy Policy explains how Crosspost collects, uses, shares, and protects your personal information when you use our website, software, and services (collectively referred to as the "Services"). By using Crosspost, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our Services.

This Privacy Policy applies to all users worldwide and is intended to comply with applicable privacy regulations including, where relevant, the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws.

Information We Collect

Crosspost collects various types of information, including personal information and usage data. The information we collect falls into the following categories:

  1. Personal Information: we collect for your account includes your first and last name, phone number, and email address.
  2. Account Information: When you sign up for Crosspost, we collect your username, email address, and password to create and secure your account.
  3. Profile Information: Users have the option to provide additional information such as a profile picture, bio, and other details that enhance their Crosspost experience.
  4. Usage Data: How users interact and use our Services.
  5. Product Usage Information: We collect data on how you interact with our platform, including the features you use, the content you post, and your settings and preferences.
  6. Analytical Information: We gather data on your interactions with our website, software, and services for analytical purposes, including information about your device, browser type, and IP address.
  7. Social Media and Analytic Information: Crosspost collects and analyzes social media platform data and analytics to provide a suite of analytical tools and data to measure your performance on various social media platforms
  8. Social Media Account Data: When you connect your social media accounts to Crosspost, we collect necessary data to enable our social media management features. This may include access to your posts, profile information, and analytics data from connected social media platforms.
  9. Analytics Information: Crosspost may utilize analytics tools to collect information on user behavior, such as page views, clicks, and other interactions, to improve our Services.
  10. Device and App Data: We may collect device identifiers such as Apple's Identifier for Advertisers (IDFA) or similar identifiers, and limited diagnostic information (such as crash logs) solely for analytics and to improve the Services.
  11. Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain sessions, remember preferences, and measure performance. You can control or disable cookies through your browser settings.
  12. Crosspost API Client: The Crosspost API stores, accesses, and collects information directly or indirectly on or from users' devices. This includes placing, accessing, or recognizing cookies or similar technologies on users' devices or browsers, either directly or through third parties.

Third-Party SDK's & Platform Integrations: Crosspost uses the official software development kits ("SDKs") and APIs provided by the social-media platforms you choose to connect—such as YouTube, Instagram, TikTok, X (Twitter), Facebook, Threads, LinkedIn, Pinterest and Snapchat—to enable posting, analytics, and account management features. When you link an account, those platforms may process your information in accordance with their own terms and privacy policies. By connecting a social-media account to Crosspost you also agree to the applicable platform's Terms of Service and Privacy Policies. We encourage you to review those policies, as their practices are outside Crosspost's control.

Crosspost uses the YouTube API to connect to YouTube and its services. Crosspost allows you to connect a YouTube channel to your Crosspost account, in which case we will access certain information from Google and YouTube regarding your account. We may collect profile ID, profile image, account cover photo, display name, access tokens, existing videos and shorts. This includes the details of your video and engagement data. This data will only be used by Crosspost to provide you with the service you expect and will not be shared with any third parties. More information can be found on Google's Privacy Policy. By using the YouTube integration via Crosspost, you agree to be bound by the YouTube Terms of Service. You may revoke access to Crosspost using your YouTube data via your Google security settings page.

How We Use Your Information

Crosspost uses the collected information for the following purposes:

  1. Providing and Improving the Services: We use your data to deliver the core functionality of Crosspost, enhance user experience, and improve our features and offerings.
  2. Communications: We may send you service-related communications, such as account updates, product announcements, and customer support messages.
  3. Personalization: Your information allows us to personalize your Crosspost experience, including content recommendations and feature customization.
  4. Advertising: We may use your data to provide you with personalized or targeted advertising content.
  5. We may process or disclose data as required by law or to protect our legal rights.

Information Sharing

Crosspost may share your information in the following circumstances:

  1. With Your Consent: We may share your information if you give us explicit consent to do so.
  2. Third-Party Service Providers: We may engage third-party service providers to assist with various aspects of our Services, such as hosting, analytics, and advertising.
  3. Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests.

Security Measures

Crosspost employs industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Despite our efforts, no online platform can guarantee absolute security, and users should take steps to safeguard their account credentials.

Data Retention Policy

User-Requested Data Deletion:

Email Address: support@crosspost.app

Users have the right to request the deletion of their personal information from Crosspost. This can be initiated through the following methods:

  1. Email Request: Users can send a deletion request to support@crosspost.app from the email address associated with their Crosspost account.
  2. Profile Deactivation: Users can disconnect their social network(s) from their Crosspost profile or choose to delete their Crosspost account directly through the platform.

Users may also request access to, correction of, or a copy of their personal data, and may object to certain processing or request data portability, as required by applicable law. Users can tap Download my data under Manage my data to receive a record of data associated with their account.

Additional Information: Please note that some data, such as backup copies, may persist for a limited period after deletion. However, these backups are not actively used and will be securely removed in due course.

Children's Privacy

Crosspost is not directed at children under the age of 13. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required by law.

Changes to this Privacy Policy

Crosspost reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on our website, and we encourage you to review the policy regularly. Your continued use of Crosspost after any modifications to the Privacy Policy constitutes acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data privacy, please contact us at support@crosspost.com or mail us at 70 N College Ave, Suite 14I(i), Fayetteville, AR 72701.